Richard Bown

Product vs Service

A SaaS provides a service to a user via the internet, and people pay money to use it.

A SaaS, however, is not seen as a service to the software company that builds it. It’s known internally as a product — or many products.

And ironically, that product might itself be built out of microservices.

Products and services are fundamentally (in real-world terms) two completely different things, yet in the crazy world of software, they refer to the exactly same thing from different perspectives.

So which is it, product or service?

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Richard Bown

Richard Bown

Follow me for tips on engineering strategy and supercharging your software delivery: richardwbown.com